911 Dispatch Consoles

What Is a 911 Dispatch Console

A 911 dispatch console is a dedicated workstation used in Public Safety Answering Points (PSAPs). These consoles support emergency call handling, radio communications, and incident management. In addition, each console integrates communication equipment, computer systems, and ergonomic work surfaces to help dispatchers respond quickly and accurately.

Fountainhead engineers its dispatch consoles to meet the specific operational needs of police departments, fire and EMS services, and municipal emergency operations.

Key Features of Our 911 Dispatch Consoles

We offer console solutions tailored to meet the needs of mission-critical environments. Our systems are designed with both operators and IT departments in mind, balancing function, comfort, and long-term durability. Below are the key features:

Ergonomic Design

• Sit-stand workstations with electric height adjustment
• Anti-fatigue edge profiles and materials
• Support for 24/7 multi-shift usage

Technology Integration

• Compatible with CAD systems, radio networks, and AV setups
• Advanced cable management and cooling systems
• Monitor arms and rack-mount options available

Customization Options

• Configurations for single or multi-operator setups
• Wide range of finishes, colors, and LED lighting options
• ADA-compliant and GSA-ready options

A Trusted Partner in Emergency Communication Centers

We provide more than hardware—we deliver end-to-end solutions. Our consultative approach ensures that your dispatch center is built around your agency’s current and future needs.

Consultation and Design

First, our team works directly with your agency to evaluate space, infrastructure, and workflow. We provide CAD drawings and mockups to visualize your new setup.

Scalable and Future-Ready

Next, our modular consoles are built to grow with your agency. Add-on capabilities ensure long-term adaptability to new technologies and standards.

Full Lifecycle Support

Finally, from design to installation to post-deployment maintenance, we offer continued support to ensure your consoles perform for years to come.

Why Public Safety Agencies Choose Fountainhead

With years of experience serving PSAPs across the country, Fountainhead Control Rooms is a trusted name in emergency response infrastructure. Our clients benefit from:

• High-durability materials tested for 24/7 use
• Nationwide delivery and professional installation
• Compliance with OSHA, ANSI/HFES, and ADA standards
• Project management from concept to completion

Frequently Asked Questions (FAQ)

What are 911 dispatch consoles used for?

Emergency dispatchers utilize 911 dispatch consoles as their primary workstations to manage calls, communicate with first responders, and coordinate emergency services. They serve as the central hub in a PSAP.

How do I choose the right dispatch console?

You should consider factors such as operator ergonomics, system compatibility, scalability, and compliance standards. Additionally, a professional assessment of your space and workflow will also help identify the best fit.

Are your consoles compliant with ADA and OSHA standards?

Yes. All of our 911 dispatch consoles meet ADA accessibility guidelines and OSHA ergonomic recommendations. We also offer fully height-adjustable solutions.

Can consoles be customized to match our department’s needs?

Absolutely. We offer custom layouts, finishes, monitor configurations, and storage options tailored to each agency’s unique operational requirements.

Do you provide installation and support services?

Yes. We handle every step from design consultation and site planning to professional installation and post-installation support.

Ready to Modernize Your PSAP?

Fountainhead designs its advanced 911 dispatch consoles to help emergency response teams perform at their best. Whether you are building a new communication center or upgrading your current layout, we are here to help.

Contact us today to schedule a free consultation or request a design proposal.